AI Agent
for Help Scout
SupportAgent learns from your previous replies and help docs to automatically draft responses.
No Credit Card Required
Trusted by the best support teams
Get through your queue 70% faster
Powered by GPT-4, OpenAI's most advanced AI model, SupportAgent quickly and accurately drafts a reply.
Automated drafts
Get a head start on your support conversations
Automatically generate draft replies as soon as you receive a new message.
"I am impressed by the service 😍 It works like magic.”
Always learning
Instant answers from multiple sources
SupportAgent learns from every new conversation or help article to improve its replies.
- Historical replies
- Analyzes all of your closed conversations to find relevant information.
- Help Docs
- Uses your help center articles to find answers.
Tag segmentation
Multiple products?
No problem
If you use tags to categorize your products in your mailbox, we've got you covered. SupportAgent can filter by tags to ensure that the right answers are given to the right customers.
Pricing
Plans for teams of all sizes
Get the first 20 drafts on us! After that, you’ll be billed directly by Help Scout.
Startup
$29 /month
Try for Free-
- 100 AI-generated drafts
- Intelligent no-reply
- Filters
-
- Trained on 1,000 historical replies
Business
$99 /month
Try for Free-
- 500 AI-generated drafts
- Intelligent no-reply
- Filters
- Tag segmentation
-
- Trained on 5,000 historical replies
- Help docs articles
Enterprise
$349 /month
Try for Free-
- 2,000 AI-generated drafts
- Intelligent no-reply
- Filters
- Tag segmentation
-
- Trained on 20,000 historical replies
- Help docs articles
|
Startup
|
Business
|
Enterprise
|
|
|---|---|---|---|
| Price |
$29
/month
Try for Free
|
$99
/month
Try for Free
|
$349
/month
Try for Free
|
| Features | |||
|
Included AI-generated drafts Number of draft replies that SupportAgent can generate each month. |
100
|
500
|
2,000
|
|
Intelligent no-reply Smart feature to only create replies to tickets that need assistance. |
Included in Startup | Included in Business | Included in Enterprise |
|
Filters Choose which tickets should receive a draft reply. |
Included in Startup | Included in Business | Included in Enterprise |
|
Tag segmentation Only use historical tickets with similar tags as the ticket to which the AI is responding. |
Not included in Startup | Included in Business | Included in Enterprise |
| Price per additional draft |
-
Not included in Startup
|
-
Not included in Business
|
$0.15
|
| Knowledge Sources | |||
|
Historical replies Number of past replies used to generate drafts. |
1,000 latest replies
|
5,000 latest replies
|
20,000 latest replies
|
|
Help docs Include help center articles in searches for relevant information. |
Not included in Startup | Included in Business | Included in Enterprise |
Frequently asked questions
Have a different question and can’t find the answer you’re looking for? Reach out to our support team by and we’ll get back to you as soon as we can.
- Can I try SupportAgent.ai for free?
- Yes, when you sign up you'll get 20 free draft replies. After that, you’ll upgrade in-app and be billed directly by Help Scout.
- Which AI model do you use?
- We use OpenAI's GPT-4 model, which is the most advanced AI model available today.
- Which languages do you support?
- We support most common languages, including English, French, Spanish, German, Italian, and more.
- How many mailboxes can I connect?
- You can connect as many mailboxes as you want. The quota is shared across all mailboxes.
- Is my data safe?
- Yes, privacy and security are very important to us. Your data is only used to create draft replies; we don't share it with anyone and have no plans to. We have a privacy policy that outlines how we manage your data.