Privacy policy

This privacy policy ("Policy") describes how SupportAgent.ai ("we", "us" or "our") collects, protects, and uses the personally identifiable information ("Personal Information") that you ("User", "you" or "your") may provide through the SupportAgent.ai website (supportagent.ai) or in the course of using the SupportAgent.ai service (collectively, "Website"). The Policy also describes the choices available to you regarding our use of your Personal Information and how you can access and update this information. This Policy does not apply to the practices of companies that we do not own or control, or to individuals that we do not employ or manage.

Collection of Personal Information

We receive and store any information you knowingly provide to us when you sign up for an account on the Website or upgrade to a paid plan. This information includes your name, email address, and payment details (only the last 4 numbers of your credit card). Once you connect your Help Scout account, we collect information about your mailboxes, including mailbox names, conversation names, customer names, and the content of messages within these conversations.

We collect this data to provide our service to you, which includes generating draft replies for customer support using the SupportAgent.ai service, and processing payments for upgraded accounts.

Collection of Non-Personal Information

When you visit the Website, our servers automatically record information that your browser sends. This data may include information such as your device's IP address, browser type and version, operating system type and version, language preferences, the webpage you were visiting before you came to our Website, pages of our Website that you visit, the time spent on those pages, information you search for on our Website, access times and dates, and other statistics.

Third-Party Data Sharing

We use OpenAI's API to manage all aspects of machine learning within our service. By using our service, you acknowledge that your data may be shared with OpenAI for the purpose of leveraging their advanced machine learning capabilities to enhance the functionality and effectiveness of the SupportAgent.ai service. This collaboration ensures that we deliver high-quality, efficient, and professional results to meet your customer support needs.

Data Retention and Deletion

We retain the data for as long as you have an active account. If you delete your account, we delete all the data we have collected.

User Rights

You have the right to access, correct or delete your personal data. You can exercise these rights by contacting us at [email protected].

Children's Privacy

We do not knowingly collect any Personal Information from children under the age of 13. If you are under the age of 13, please do not submit any Personal Information through our Website. We encourage parents and legal guardians to monitor their children's Internet usage and to help enforce this Policy by instructing their children never to provide Personal Information through our Website without their permission. If you have reason to believe that a child under the age of 13 has provided Personal Information to us through our Website, please contact us.

Cookies and Tracking

We do not use cookies or any other tracking technologies on our Website.

Security Measures

We take the security of your data very seriously and implement robust measures to ensure its protection. Our security practices include strict access controls, limiting access to authorized personnel only. We employ advanced SSL encryption to safeguard your data during transmission. In addition, we continuously monitor and update our security infrastructure to maintain the highest level of protection against potential threats and vulnerabilities. By implementing these comprehensive security measures, we strive to provide you with a trustworthy and reliable service.

Data Breach Notification

In the event we become aware that the security of the Website has been compromised or your Personal Information has been disclosed to unrelated third parties as a result of external activity, including, but not limited to, security attacks or fraud, we reserve the right to take reasonably appropriate measures, including, but not limited to, investigation and reporting, as well as notification to and cooperation with law enforcement authorities. In the event of a data breach, we will make reasonable efforts to notify affected individuals if we believe that there is a reasonable risk of harm to you as a result of the breach or if notice is otherwise required by law. When we do, we will send you an email.

Legal Disclosures

We will disclose any information we collect, use, or receive if required or permitted by law, such as to comply with a subpoena, court order, or similar legal process, or when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

Changes and Amendments

We reserve the right to modify this Privacy Policy at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our Website prior to the change becoming effective. Your continued use of the Website after any changes or revisions to this Privacy Policy shall indicate your agreement with the terms of such revised Privacy Policy.

Acceptance of this Policy

By using the Website, you signify your acceptance of this Policy. If you do not agree to this Policy, please do not use our Website. Your continued use of the Website following the posting of changes to this Policy will be deemed your acceptance of those changes.